This section includes several step-by-step procedures for the RentShield^® program. To learn how to utilize RentShield^®'s RGX system for online processes, please contact us and a representative will be happy to review its online capabilities.

More "How to …" processes are to be added in the near future.

How to apply

1. Complete the Landlord Applicant Form in full and submit with Privacy Consent form via fax to 1-800-291-4776.
   
2. The application is forwarded to our underwriters for approval of the applicant;
3. Decisions regarding the applicant are made within 3-5 business days and is forwarded to RentShield^® by e-mail;
4. We will then notify the applicant verbally and by e-mail, regular mail or facsimile of the decision made by our underwriter.

How to enroll

1. After being approved and notified by RentShield^®, applicants contact RentShield^® to begin the enrollment process;
2. RentShield^® provides the applicant with a Service Agreement for review and signature, with the option of having a RentShield^® representative walk through the Service Agreement with them. At this time, the applicant will also decide a suitable payment method;
3. The Service Agreement is then forwarded to RentShield^® for countersignature. Once duly signed, the Service Agreement is faxed back to the Applicant, who is now referred to as a Member;
4. Finally, a Bank Authorization form will be sent to the Member to obtain their Bank Account information for Direct Debit Authorization, which is to be faxed back to RentShield^®.

How to sign up tenants

1. After enrolling, the Member may begin to sign up tenant(s).
2. Download and print the RentShield^® "Tenant Applicant Form" and have the existing tenant/potential tenant complete the application.
   Alternatively, contact RentShield^® and a representative can fax or mail the form to the Member.
3. The Member faxes the completed tenant application and any relevant documentation to RentShield^®.
4. RentShield^® will complete its tenant screening and an approval/denial letter will be sent via fax and the original by mail.
   If the Member's tenant screening has been previously approved by RentShield^®, and the tenant has met the criterion, simply forward the Tenant Information to us and your Tenant is automatically enrolled.

How to make a default claim

1. After 15 days (from the rental due date) of non-payment by a tenant, download and print the Default Claim Form.
   Alternatively, contact RentShield^® and a representative can fax or mail the form to the Member, or you may submit the claim via RGX.
2. Complete and submit the form with all applicable documentation to RentShield^® (Attn: Claims Department) for processing.
3. RentShield^® will review the claim and the Member will be contacted by a RentShield^® representative and receive an Acknowledgement Letter from RentShield^® indicating the claim has been received and when to expect the defaulted rental amount.

How to make a damage claim

1. Download and print the Unit Damage Claim Form, or submit the claim via RGX.
   Alternatively, contact RentShield^® and a representative can fax or mail the form to the Member, or you may submit the claim via RGX.
2. Complete and submit the form via fax to RentShield^® (Attn: Claims Department) for processing. Further documentation may be required, dependent on the degree of damage.
3. RentShield^® will review the claim and the Member will receive a Claim Validation from RentShield^® indicating the claim has been approved and the member may proceed with the repairs.
4. Upon completion of the repairs, forward the invoice to RentShield^® for payment.